Last Updated: January 2025
At Aurelio, we take the privacy of our clients seriously. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
- Personal Information: Name, email address, billing and shipping addresses, telephone number, and payment information when you place an order.
- Account Information: Username, password, order history, and preferences if you create an account.
- Technical Data: IP address, browser type, device information, and pages visited via cookies and analytics tools.
- Correspondence: Records of communications with our Concierge and Customer Care teams.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including shipping and customer support
- Send order confirmations, dispatch notifications, and service emails
- Improve our website, products, and client experience
- Send editorial newsletters (only with your explicit consent)
- Detect and prevent fraud, abuse, or illegal activity
- Comply with legal obligations and regulatory requirements
3. Payment Processing
We do not store credit card information on our servers. All transactions are processed by trusted PCI-DSS compliant payment partners (PayPal, Stripe). Payment data is encrypted using industry-standard 256-bit SSL.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Remember preferences and shopping cart contents
- Analyse website traffic and usage patterns
- Personalise your shopping experience
- Deliver targeted advertising (with your consent)
You may disable cookies in your browser settings, though some features may not function as intended.
5. Sharing of Information
We do not sell your personal information. We share data only with:
- Service Providers: Payment processors, shipping carriers, email providers, and analytics tools necessary to operate our business.
- Legal Compliance: When required by law, court order, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
7. Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Opt out of marketing communications
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at concierge@aurelio.com.
8. International Users
If you access our website from outside the United States, please note that your data may be transferred to, stored, and processed in the United States where our servers are located.
9. Children's Privacy
Our services are not directed at children under 13, and we do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
For any privacy-related enquiry:
- Email: concierge@aurelio.com
- Telephone: +1 (212) 555-7700
- Address: 127 Wooster Street, New York, NY 10012
